Return and Refund Policy
Return and Refund Policy
Last Updated: 01/09/2024
At Vishnu International, customer satisfaction is our top priority. We are committed to providing high-quality edible goods and ensuring that our customers have a positive experience with our products and services. This Return and Refund Policy outlines the terms under which we accept returns and issue refunds for purchases made through our website.
1. Return Policy
1.1 Perishable Goods
Due to the nature of perishable goods, we do not accept returns on any edible products. All sales are final. However, if you encounter an issue with your order, please contact us immediately, and we will work with you to find a satisfactory solution.
1.2 Non-Perishable Goods
If you receive a non-perishable item that is damaged or defective, please contact us within 7 days of receipt. We may request photographic evidence of the damage or defect. If your claim is approved, we will provide instructions on how to return the item.
2. Refund Policy
2.1 Refund Eligibility
Refunds are only issued under the following circumstances:
- The product was damaged or defective upon arrival.
- The product received was not as described or incorrect.
- The product did not arrive within the estimated delivery time due to issues on our end (excluding delays caused by customs or other regulatory bodies).
2.2 Refund Process
To request a refund, please contact our customer service team at vishnu.international.shop@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damaged product). Once your request is reviewed and approved, we will process your refund to the original payment method used at the time of purchase.
Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.
3. Shipping Costs
Shipping costs are non-refundable, except in cases where the product received was damaged, defective, or incorrect. If you are approved for a refund, the cost of return shipping will be covered by Vishnu International.
4. Customs and Import Duties
Vishnu International is not responsible for any customs or import duties that may be charged when the product reaches the destination country. These charges must be paid by the recipient of the order. Refunds will not be issued for orders returned due to unpaid customs fees.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: vishnu.international.shop@gmail.com
- Phone: +91 7619602805
We value your business and are committed to ensuring your satisfaction with our products.